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🕐 Acknowledgement: ≤ 1 Business Day
✅ Resolution target: 2–3 Business Days
📞 Support hours: Mon–Fri, 8AM–6PM EST
🚨 Emergency add-on: 4 hrs/month bank
Open Tickets
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Awaiting resolution
SLA Compliance
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Resolved within 3 BD
Avg Resolution
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Business days (this month)
Emergency Bank
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hrs remaining this month
Ticket Resolution Status
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Emergency Hours Bank This month
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Monthly Summary —
Tickets by Type This month
Recent Tickets
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Submit a Support Ticket
Tickets are reviewed during Standard Support Hours: Mon–Fri, 8:00 AM – 6:00 PM EST. You will receive an acknowledgement within 1 Business Day.
🚨 Emergency? If you are experiencing a complete platform outage (all C# services down, SQL Server inaccessible, all SSAS cubes offline, or a confirmed data breach) and cannot wait until the next Business Day, contact iT9 via the dedicated emergency line provided during onboarding. The emergency add-on covers 4 hrs/month — see your SOW Section 7.5 for qualifying criteria.
All Tickets
Full history of support requests. Click a ticket to view details or update status.